At Lyft, we are building a more connected world, ride by ride. Whether it’s an everyday commute or a journey that changes everything, we are driven by our purpose: to serve and connect.
To create the best ride for all, we start in our own community by creating an open, inclusive, and diverse organization where all team members are recognized for what they bring.
Data Curation Operations is a team which supports all ongoing curation projects for Mapping and other teams at Lyft. Our mission is to improve customer experience in Lyft products by providing high-quality, comprehensive, and efficient data curation operations.
In this role, you will work closely with the engineering and product teams on defining policies, processes, and operational workflows for curation projects. If you have an entrepreneurial spirit, like to solve challenging problems, and want to be part of the next big thing at Lyft, we would love to meet you! Responsibilities: * Creates and maintains project documentation within a defined curation area, including policies, processes, and best practices. * Continuously improves and enhances processes and team efficiency within the owned curation area. * Conducts regular analysis, monitoring, and reviews of the existing documentation to ensure consistency and quality. * Manages the training process end-to-end including creation of training plans, facilitation of the training meetings, and evaluation of the progress. * Manages piloting and new project launches in cooperation with team leaders, with manager’s support. * Collaborates with team leaders to ensure that all team members and vendors understand and comply with company policies and work procedures. * Contributes to a system for evaluating training effectiveness, incorporating feedback from participants and stakeholders. * Maintains strong relationships with key stakeholders to define policies and operational workflows that meet project expectations. * Stays informed about the work of key stakeholders, tracking new developments and sharing relevant intelligence with colleagues.
Experience & Skills: * Bachelor’s/Master’s degree or equivalent * 1+ years of experience in managing training processes and developing documentation for operational teams (data curation, customer service, or similar). * Strong organizational and presentation skills with attention to detail. * Familiarity with modern learning methodologies (e.g., microlearning, blended learning, interactive and virtual training methods) and the ability to adapt content for different employee levels and multicultural teams. * Ability to define policies and operational workflows that meet project expectations, monitor and assess policies, and quickly adapt to changes. * Passion for delivering great customer experiences with a strong track record. Analytical mindset with problem-solving abilities. * Self-directed and organized, comfortable with ambiguity, and able to prioritize multiple competing tasks. Takes initiative and knows when to ask for support. * Strong verbal and written communication skills in English and Ukrainian, with the ability to adapt communication style for different stakeholders and proactively share updates. * Comfortable learning and using new processes, systems, and tools, including data labeling tools and Google Workspace products.
Nice to have * Project/process management experience, including planning, coordination, and monitoring of training programs. * Background in mapping, cartography and any related fields. Experience using Open Street Map. * Experience with data entry or data labeling * Experience working with vendors and partners * Experience with Jira, Confluence
Benefits: * Professional and stable working environment. * The latest technology and equipment you need. * 28 calendar days for vacation and up to 5 sick days. * 18 weeks of paid parental leave. Biological, adoptive and foster parents are all eligible. * Mental health benefits. * Family building benefits.
This role is fully remote in Ukraine, candidates for this role must be based in Ukraine.
