We are looking for a visionary and experienced Chief Customer Care Officer to lead and build a comprehensive customer care ecosystem from the ground up, encompassing Support, VIP Support, and Quality Assurance departments.
WHAT WILL HELP YOU SUCCEED IN THE ROLE * At least 5+ years managing customer service in the iGaming industry * Building and scaling customer support and VIP departments * Implementing KPIs and quality evaluation systems * Advanced support technologies (automation, chatbots, analytics) * Customer feedback analysis and service optimization * Process efficiency and optimization expertise * English — Upper Intermediate minimum * Excellent communication and negotiation skills * Experience with high-activity users and industry challenges
HOW YOU WILL MAKE AN IMPACT * Develop and execute a strategy for Customer Support, VIP Services, and Quality Assurance departments * Build and manage high-performing teams with clear roles and accountability structures * Establish KPIs, reporting systems, and performance metrics across all customer care functions * Monitor service quality, response times, and resolution efficiency to maintain excellence standards * Create retention strategies and loyalty programs specifically designed for premium VIP clients * Create and scale processes to support rapid business growth and expansion * Implement new technologies and competitive analysis to enhance service delivery * Develop customer feedback systems and use insights to drive continuous improvement
HOW WE WILL KEEP YOU SMILING * We offer flexible working hours and a remote work setup, enabling you to plan your work around your life and not your life around work! * We offer unlimited vacation days, and we provide sick leave of paid. * We are ready to offer relocation support for candidates. * A competitive compensation that values the skills and experience you bring. * Employee referral bonus and gifts for your special days. * Financial support of 50% for learning expenses to help you in your professional growth! * With us, you will experience a positive atmosphere and a company culture where people are valued above all else. You’ll also have the opportunity to participate in fun team-building activities.
