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Kiss My Apps is a platform company uniting 7 product verticals and over 30 AI-first products, with 100M+ users and a proprietary ecosystem of analytics, payments, and marketing solutions.
KMA products are global leaders in the utilities, lifestyle, and health & fitness niches — including AI Remodel, Printer, Botan, Calorie Counter, and more. These are top-ranking apps in the App Store, serving the needs of hundreds of millions of users around the world.
Our pace is our competitive advantage. KMA grows at least 3x year over year — and we’re looking for a Support & Billing Manager to help us scale even faster.
About the Role:
We’re looking for a responsible and proactive specialist to improve customer experience and assist with billing processes. You’ll be a key player in ensuring high-quality interactions with users. This is a flexible role with room to grow, optimize support workflows, and implement your own ideas.
Your responsibilities:
* Night shifts from 11:00 PM to 8:00 AM, on a 2/2 schedule (Saturdays and Sundays are considered working days if they fall on your shift)
* Gain deep knowledge of the company’s products or services to provide accurate and helpful support.
* Improve overall customer satisfaction by effectively addressing inquiries and resolving issues promptly.
* Collect and act on customer feedback to continuously improve service quality and address any areas of concern.
* Resolving the disputes and chargeback alerts.
What we expect from you:
* CRM systems knowledge (e.g.: Zendesk, Freshdesk, etc.).
* Basic understanding of billing processes and payment systems.
* Result-oriented and striving for self-improvement.
* Multitasking and a willingness to learn.
* At least 6 months of experience in customer support/billing will be an advantage.
Nice to have:
* Basic understanding of billing processes and payment systems.
You’re a great fit if you’re looking to:
* Make a real impact on user experience and service quality.
* Grow into a Middle Support role or even lead a support stream in the future.
We offer:
* Work format of your choice: fully remote from anywhere in the free world, as well as access to one of our offices if desired (Kyiv, Warsaw).
* Conditions that help you focus on performance: fair compensation that matches your skills and experience. We also provide equipment regardless of work format and location.
* Career growth through action: 80%+ of all leads at Kiss My Apps were switchers just 2–3 years ago. Your impact here isn’t defined by years on your resume — it’s defined by how quickly you learn, take responsibility, and own your career.
* Well-being program: we care about the mental health of our team and provide access to individual or group therapy sessions with a corporate psychologist, as well as online yoga classes twice a week.
* Development and professional fulfillment: we host internal English speaking clubs with a native speaker, and offer opportunities to speak at internal and external events by Kiss My Apps. In addition, you’ll have an annual budget to cover up to 50% of the cost of professional conferences, educational events, and training.
* Additional benefits of your choice: We offer a fixed annual budget for you to decide how to spend — 50% coverage of health insurance, therapy, sports, or dental care. Plus, 40 days of paid vacation and sick leave with no date restrictions.
* Support during wartime: we provide everything needed for uninterrupted work, systematically support the Defense Forces, and participate in Ukraine’s recovery initiatives.
* Networking that drives you forward: access to events from Netpeak Group and beyond.
Hiring process:
* Introductory call with a recruiter — 45 min to discuss your expectations, experience, and KMA’s culture.
* Test task — a practical assignment reflecting real challenges.
* Technical-Final stage — closing interview with the Customer Support Team Lead.
Ready to build support that scales with products used by 100M+ users? Join us and let’s launch the future together.
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