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Описание: |
Hi there!
We’re excited to introduce you to Softsich! We are a young, ambitious, and fast-growing company that creates innovative digital products and confidently expands our presence in global markets.
We are currently looking for a CRM Manager who will help us build effective player communication, launch bonus campaigns, and work with data to drive user engagement and loyalty.
Your main responsibilities:
* Manage bonuses on the platform (creation, editing, removal via SS Backoffice)
* Set up bonuses for campaigns, promos, triggers, and write player-friendly descriptions and terms
* Publish bonus terms on the website and across communication channels
* Organize and launch marketing and seasonal promotions, giveaways, and special events
* Coordinate with copywriters, designers, and analysts for campaign materials and stats collection
* Develop bonus mechanics and prepare technical specifications for developers
* Ensure regular player communication via email, SMS, push notifications, pop-ups
* Set up trigger-based CRM flows (welcome, reactivation, etc.)
* Analyze bonus performance and campaign effectiveness (ROMI, retention, etc.)
* Conduct competitor and market research
What we expect from you:
* Experience with email marketing, SMS, web-push, pop-ups
* Strong knowledge of CRM systems (Customer.io or similar)
* Hands-on experience creating bonuses, campaign logic, and promo flows in a gaming product
* Ability to analyze performance metrics and make data-driven decisions
What we offer:
* Competitive salary
* Remote work format or offices in Kyiv and Warsaw
* Flexible working hours
* Friendly, supportive team culture with open communication
* 24 working days of paid annual vacation
* Paid sick leaves
* Compensation for conferences and business trips
* Birthday greetings :)
* Online and offline team buildings, corporate events
Got the experience, energy, and vision to make CRM more effective?
We’ve got the space, resources, and a team to back you up — come join us!
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