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About GrowthBand
GrowthBand helps B2B companies future-proof their outbound leadgeneration mixing AI, precision targeting, and signal-driven execution into go-to-market strategies.
Our flagship product, Cold Email Infrastructure, delivers enterprise-grade outbound infrastructure as a fully managed service. Clients include ambitious SaaS and Agencies who want to scale pipeline without deliverability headaches.
We’re not a typical agency. We blend engineering, marketing, and sales ops into one sharp, always-optimizing outbound machine.
If you love helping customers get real results, working with data, and implementing AI to improve workflows, keep reading.
What You’ll Do as a Customer Success Specialist
* Onboard & Activate: Guide new customers from kickoff to go‑live (domains ready, mailboxes verified, warm‑up plans in place). Create clear playbooks and checklists.
* Set up & Configure Domains: Register, warm-up, and manage domains for clients at scale.
* Inbox Creation & Platform Layering: Spin up and monitor mailboxes across Gmail, Microsoft, SMTP, and other custom solutions tailored to each customer’s needs.
* Frontline Support: Handle inbound questions via Slack/email. Triage issues, reproduce, resolve or escalate with crisp diagnostics and status updates.
* Deliverability Ops: Run bi-weekly inbox placement tests, manage domain rotation, diagnose/fix sender reputation issues, blacklist monitoring, and bi-weekly health reporting.
* System Automation: Identify repetitive tasks and automate using AI tools.
* Knowledge Base & SOPs: Write help docs, macros, runbooks, and short Looms. Keep everything searchable and current.
* Voice of Customer: Capture feedback, common blockers, and feature requests. Partner with the Infra/Product team to improve product for end customer.
* Expansion & Retention: Spot opportunities for plan upgrades, additional domains/mailboxes, and adjacent services. Protect renewals through value proof and ROI storytelling.
You Are a Great Fit If:
* You’re part Customer success, part AI nerd, part deliverability expert — comfortable with both systems and client-facing work.
* You have strong experience in outbound lead generation and in building/managing outbound systems.
* You’re deeply familiar with Google/Microsoft admin and DNS panel navigation.
* You’ve used cold email and warm-up tools.
* You’re technically curious — you love automation, troubleshooting, and building repeatable systems with the help of AI.
* You communicate clearly and directly: docs, Slack, async Looms, etc.
* You love helping customers achieve better results — diagnosing issues across copy, infrastructure, and sending strategy
Why GrowthBand?
* Product-first: You’ll shape how GrowthBand’s services are delivered and scaled.
* Builder’s playground: Autonomy and support plus the challenge to make everything ultra-efficient using automation platforms and AI.
* Work with a super-modern toolset: We constantly evaluate and implement the latest SaaS, AI, and automation platforms.
* Visible impact: Your work directly drives client growth and the reputation of GrowthBand’s cold outbound infrastructure.
* Work directly with founders: fast feedback, zero bureaucracy.
* Flexible, remote-first, AI-first, results-driven culture.
* Build your personal brand as an expert in the new era of outbound.
Strongly preferred: Candidates with hands-on experience in outbound lead generation, managing cold emails at scale, deliverability, and mailbox setup. If you have real expertise in these areas and can demonstrate it — you’ll stand out.
How to Apply:
Attach a LinkedIn/CV or whatever shows off your experience.
To significantly increase your chances, attach a link to a short Loom explaining why you’re the best person for this job.
Let’s build outbound that actually works together!
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