Join Breeze as a Customer Support Specialist and be the first point of contact for our users. You’ll provide empathetic, clear, and timely support across multiple channels, helping people feel heard and cared for. In this role, you will resolve issues, gather feedback and collaborate with teams to improve the user experience while supporting our mission of self-discovery and mental well-being.
Who We Are: Our mission is to provide access to tools for deep self-discovery. Our flagship app, Breeze: Self-Discovery, empowers over 14 million users with: * Self-discovery tests that help reveal your true essence. * A personalized routine plan to help find daily happiness and foster useful habits. * Gain clarity, foster gratitude, and find peace with daily journaling and self-reflection questions.
Our dedication has earned us a user rating of 4.6. We’ve been featured as one of Apple’s “New Apps We Love”.
Why You’ll Love Working With Us: * Flexible Work Model: Work remotely, from our Warsaw office, or a blend of both — whatever suits you best. * Generous Time Off: Enjoy 28 days of vacation, 12 personal days, and unlimited sick leave. * Career Growth: We prioritize your career advancement with opportunities to enhance your skills and expand your impact. * Psychological Support: We cover therapy or counseling sessions to support your mental well-being. * Fitness Allowance: Stay active with financial support for sports-related activities. * Language Courses: Improve your English skills with reimbursement for courses, tutors, books, and language apps. * Supportive Team: Join a collaborative community of enthusiastic and ambitious professionals.
Your Role: * Deliver top-tier customer support to users through email and various digital communication platforms. * Effectively manage and resolve customer queries and complaints concerning the mobile application and subscription services. * Identify and troubleshoot technical problems associated with the mobile app, escalating them to the appropriate team when needed. * Supply product information, respond to product-related inquiries, and instruct users on utilizing the application most efficiently. * Respond to app reviews, provide solutions, and address concerns to improve user satisfaction. * Handle disputes and chargebacks, ensuring timely and effective resolution of issues. * Collaborate with the product development and IT teams to enhance user experience based on user feedback. * Monitor and record customer support interactions, identifying patterns and recurring issues. * Contribute to the development and execution of customer support protocols to boost efficiency.
About You: * Demonstrated experience in a customer service role or a similar position, preferably in relation to a mobile application. * Superior verbal and written communication abilities. * Robust understanding of subscription models and the functionalities of mobile applications. * Familiarity with customer service software (Zendesk, Freshdesk, etc.), and tools. * Ability to maintain patience and professionalism in high-stress scenarios. * Excellent problem-solving skills and meticulous attention to detail. * Proficiency in the English language and knowledge of additional languages are advantageous. * Willingness to work on weekends, with Saturday and Sunday as regular working days and time off provided on weekdays.
Ready to make a meaningful impact through your talents and expertise? Apply now and join a mission-driven team dedicated to improving daily life for millions!
