Virtido is an entrepreneurial and innovative IT company headquartered in Zurich, Switzerland. We realize ideas and projects — from strategic concept to technical implementation closely alongside our dynamic clients with a strong focus on start-up or fast-growing companies. Since inception in 2015, we have grown rapidly to currently 140+ professionals in Switzerland, Poland, Ukraine and the Philippines.
About Our Client
Our client is a financial technology company serving asset managers, insurances, pension funds and wealth managers.
Description
Who are we looking for? We are seeking a highly motivated and experienced Application Support Analyst to join our team. This will give you an excellent chance to learn the client’s business from a Risk, Oversight, Compliance and Due Diligence perspective. The Senior Application Support Analyst will work closely with cross-functional teams and stakeholders to ensure the smooth operation and optimal performance of our application. This is a great opportunity to join an exciting new FinTech company in changing the way the Fund Management industry works.
What are the minimum requirements you need for the role? * Excellent written and verbal communication skills * Strong diagnostic, problem solving and analytical skills * Ability to manage multiple priorities * Great attention to detail * Proficient level of working with Microsoft Office 365 * At least 5 years of Service Desk experience triaging and resolving tickets * Experience working with Service Desk tools
What is the role and your responsibilities? * Respond to user inquiries and troubleshoot application issues promptly and professionally. * Assist users with application configuration, customization, and usage guidance. * Collaborate with developers and L2 engineers to address and resolve incidents. * Provide first line non-technical support and problem triage * Build and maintain knowledge base articles for software applications and common re-occurring support requests * Provide support to clients through configuration, pre go-live testing, go-live and ongoing product support * Prioritize and manage support requests based on urgency, impact, and SLA requirements. * Escalate critical issues to the appropriate teams and ensure timely resolution. * Partner with client relationship management team and clients to deliver objectives for client on-boarding to client’s technology platform. * Document on-boarding playbooks and training materials for technology platform products * Foster positive relationships with users and provide exceptional customer service. * Mentor junior L1 Support Analysts joining the team
What competencies do you require? * Positive, energetic, and solutions-based team player who is willing to help and support colleagues * Passionate about helping customers and resolving their issues * Can do attitude and enthusiastic about using technology to improve how people work * Solution Finder, can investigate, diagnose, identify a problem, propose and verify a solution * Loves to learn, discover, improve
Nice-to-have Skills/Experience * Experience in the Fund Management / Financial Services industry or related field * Familiarity with ITIL and using Atlassian products — JIRA, Service Desk and Confluence.
What we offer * Opportunity to enhance your career by gaining invaluable business experience from some of the most forward-thinking professionals in the German finance sector. * Ability to work fully remote. * Flexible working hours. * Comfortable and friendly work environment and proactive constantly developing team. * Career growth opportunities. * Additional benefits may apply.
Does this resonate well with you? Then we look forward to receiving your application!
