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Job Description:
Target Sales Market: USA & Canada
WOW24-7is a #1 Ranked Customer Support Outsourcing company (BPO), based in the US with Service delivery centers across the USA, SE Asia, LatAm & Eastern Europe.
We are looking for highly motivated individuals to join our Sales team as SDRs or BDRs, or Appointment Setters with appointment-setting experience for Customer Support Outsourcing services, 100% Remote or Hybrid.
Important Note: We will only consider candidates with experience setting appointments for customer service, contact center, and CX outsourcing services or CX SaaS Solutions to C-level and Director Level in Operations and CX.
You will play a critical role in generating new business opportunities for the BPO itself through strategic outreach, cold-calling, LinkedIn, and email campaigns. This is an exciting opportunity to contribute to the growth of a top-rated boutique BPO company.
Key Responsibilities:
* Proactively generate appointments and qualified leads through cold-calling and targeted email and LinkedIn campaigns.
* Omnichannel outbound campaigns.
* Research and understand prospects’ needs to tailor outreach and effectively communicate WOW24-7’s value proposition.
* Schedule high-quality meetings and demos for the sales team with decision-makers (Customer Experience, Operations, and contact Center executives) in the target industries.
* Maintain and update the CRM system (HubSpot) with accurate and timely information.
* Work closely with the sales and marketing teams to ensure alignment and optimize outreach strategies.
* Achieve and exceed weekly and monthly KPIs, including meetings booked and leads generated.
* Work during the US Business hours / Eastern Time.
Qualifications:
* 5+ years of experience in an SDR/BDR, Appointment Setter role, not just within the BPO industry, but most importantly, setting appointments with leads interested in customer service outsourcing.
* Proven track record of generating high-quality leads and achieving quotas.
* Great cold-calling skills.
* Near-native English level.
* Exceptional communication and interpersonal skills.
* Experience with tools like Clay, HubSpot, SalesNavigator, ZoomInfo, Reply.io, etc.
* Extensive use of AI for hyperpersonalization.
* Strong understanding of outbound lead generation strategies and techniques effective in the BPO industry.
* Self-motivated, results-oriented, and capable of working independently with minimal supervision.
What We Offer:
* Competitive hourly rate with performance-based incentives.
* Flexible remote work environment.
* Opportunity to contribute to a fast-growing, industry-leading company.
* Professional development and growth opportunities.
* Collaborative and supportive team culture.
* Monthly salary starting from USD 1.5K-$2K, plus bonus and commission.
About WOW24-7:
WOW24-7 redefines customer experience (CX) by combining human ingenuity with enterprise-grade AI and analytics. Our Experience Centers go beyond solving problems—they create new possibilities. By transforming CX into a platform for innovation, loyalty, and lasting value, we help businesses evolve, engage, and thrive long-term. We redefine how businesses listen to the Voice of the Customer and craft BPO relationships that feel like in-house teams, turning CX into a strategic catalyst for reinvention.
WOW24-7 provides omnichannel, multilingual, 24/7 customer support and technical support services to medium-sized businesses worldwide (SaaS, e-commerce, fashion, travel, and IoT mainly). WOW24-7 provides services to companies in North America, the UK, and the EU. See our independently verified.
Job Types: Full-time, Permanent
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