Role Overview As a PSP Operations Manager at TrueLabel, you will be responsible for the end-to-end operational setup, configuration, and performance of payment service providers (PSPs) across our iGaming brands. You will play a key role in ensuring stable payment operations, high approval rates, and a smooth user experience, working closely with PSPs and internal teams including product, tech, finance, and support. ⚙️ Your Tasks: * Set up and configure new payment service providers in admin panels, including credentials, brand-level settings, and operational parameters; * Configure and optimize payment routing in DevCode (PIQ), PayAdmit, and other payment orchestration platforms to improve approval rates and transaction performance; * Maintain and regularly update the payment knowledge base for each project, including: * GEO coverage * available payment methods * allowed and blocked countries * limits, currencies, and provider-specific rules; * Monitor failed transactions and approval rate drops, analyze root causes, and manage systematic communication with PSPs to resolve issues; * Perform quality assurance and UX testing for integrated PSP payment methods, validate acceptance behavior, and sign off on completed integrations; * Collaborate closely with support, finance, and technical teams to ensure smooth payment operations and timely issue resolution; * Inform support and product teams about payment-related changes, including temporary shutdowns, new payment method launches, or provider-specific restrictions; * Set up new brands and markets, ensuring correct payment configurations per GEO and compliance requirements; * Regularly analyze approval rates and failure reasons across all payment methods and brands, providing actionable insights; * Manage access rights for Payment Officers and Financial teams within payment systems and admin panels; * Work closely with operators and internal stakeholders to support day-to-day payment operations and fine-tune payment method settings in brand admin panels.
Our Criteria: * 2+ years of experience in iGaming payment operations, PSP onboarding, or a similar role; * Hands-on experience with PSP admin panels and payment orchestration platforms (e.g. PIQ / PayAdmit or similar); * Strong understanding of payment flows, approval rates, routing, and the transaction lifecycle; * Experience working with multiple brands and GEOs; * High attention to detail and an analytical mindset with the ability to identify patterns in payment failures and performance issues; * Strong communication skills and experience working with external providers and cross-functional internal teams; * Upper-intermediate or higher English (written and spoken).
Our Offer: * We are global and open to both remote and office-based work; * We value work-life balance, with flexible working hours (start anytime between 8 and 11); * We trust our people and offer unlimited vacation days and sick leave; * We support professional growth and cover 50% of learning and development expenses; * We conduct yearly performance reviews with regular performance-based bonuses; * We believe in potential and actively promote internally, building the company around talent; * We are small enough for every opinion to be heard and big enough to implement the best ideas quickly;
