We are looking for an energetic and client-oriented VIP Support Manager who will become a trusted partner to our most valuable customers. If you’re great at building trust, offering personalized solutions, and delivering premium service — this role is for you!
Key Responsibilities: * Providing excellent customer service via online chat and email. * Handling customer inquiries, including questions related to registration, bonuses, transactions, and other technical aspects. * Supporting customers in resolving issues and conflict situations through effective communication and finding optimal solutions. * Ensuring high-quality service in full compliance with internal procedures and service standards. * Additionally motivating customers to make deposits and increasing brand retention.
Our Ideal Candidate Has: * 1+ year of experience as a VIP / Customer Support Representative in the marketing industry. * English level: Upper-intermediate+ * Experience using CRM tools such as LiveChat, Zendesk, Freshdesk, Intercom, or similar. * Understanding of the marketing industry — basic knowledge of game rules, bonus systems, technical features, and responsible gaming principles. * Strong problem-solving skills — the ability to analyze situations and quickly find effective solutions for customer issues. * Excellent communication and teamwork skills. * A high sense of responsibility and the ability to thrive in a fast-paced environment.
We offer: * A flexible schedule and remote format, or offices in Warsaw/Kyiv — you choose. * 24 paid vacation days, sick leave, and health insurance (UA-based, other locations in progress). * A supportive, friendly team where knowledge-sharing is part of the culture. * Coverage for professional events and learning. * Birthday greetings, team-building events, and a warm human connection beyond work. * Zero joules of energy to the aggressor state, its affiliated businesses, or partners.
