We are looking for a motivated and proactive Junior L2 Support Engineer to join our 24/7 technical operations team. This position is ideal for someone at the beginning of their IT career who is eager to grow, learn, and gain real hands-on experience from senior engineers. Working schedule — 2 shifts/10 hours (04:00–14:00 and 14:00–00:00). Also on-calls (00.00-04.00). There’s a flexibility of splitting the shifts within the team. Location: Ukraine, fully remote.
What You’ll Do * Act as the main point of contact for escalated incidents and requests. * Communicate clearly and provide timely updates to stakeholders. * Adhere to SLA targets, ensuring quality and efficiency. * Monitor system alerts and performance dashboards. * Troubleshoot basic issues on servers, applications, and network components. * Escalate complex cases to L3 engineers with clear documentation. * Maintain accurate and detailed ticket records. * Assist with patching, backups, and regular system checks. * Collaborate with global colleagues across different shifts. * Follow operational procedures and suggest improvements when needed.
Requirements * Strong interest in IT infrastructure, systems support, and operations. * High attention to detail and responsibility. * Basic understanding of Linux and networking fundamentals. * Experience working with command-line interfaces (CLI). * Strong analytical and communication skills. * Eagerness to learn quickly and adapt to a dynamic environment. * Willingness to work rotating shifts, including nights and weekends. * English level B2 (mainly written communication).
Nice to Have * Experience with Jira and Confluence. * Exposure to cloud platforms (AWS, GCP, Azure). * Familiarity with Grafana and Prometheus. * Relevant certifications such as AWS Certified Solutions Architect — Associate.
What We Offer * Opportunity to start and grow your career in IT operations. * Mentorship from experienced engineers. * Real work with enterprise-level systems. * Friendly and supportive team environment. * Career growth path toward L3 or DevOps roles.
Working Conditions * Paid vacation — 16 days per year. * Documented and undocumented sick leave. * Leave for significant life events. * Quarterly bonuses for sports and English courses. * Compensation for medical insurance. * Flexible working hours. * Weekends according to the Ukrainian calendar. * Engaging projects with opportunities for career growth. * Corporate events, team-building activities, and pizza parties. * Gifts and recognition from the company. * A friendly, open, and supportive team culture.
