We are inviting a Payment Officer to join our Customer Success team to help them with processing requests, and transactions, managing communication, and improving internal processes! ⚙️ Your Tasks: * Work 12-hour shifts (day and night), with a schedule that you choose yourself; * Processing requests in Slack from agents, VIP managers, and other teams quickly and masterfully; * Anti-fraud chat and bank transfers monitoring (decode), processing of each request; * Strict adherence to regulations; * Reporting bugs and problems with payment systems; * Communication with departments to resolve problems; * Sending emails when withdrawal is delayed, checking balances on payment systems; * Communication with payment providers, resolving transaction nuances; * Help in solving problems that users may encounter.
Our Criteria: * 1+ years of working experience in this field; * Understanding the role of customer success manager on a project; * Analytical skill set; * Knowledge of fraud cases, i-gaming regulations, gamers’ behavior; * English level (B1-B2); * Knowledge and understanding of the i-gaming sphere and payment systems.
Our Offer: * We are global, we don’t stick to office or remote options only; * We support our people and provide relocation options for team members, who are interested; * We encourage growth and cover 50% of learning expenses; * We hold yearly performance reviews to help our team members grow and reach new heights, and reward results with regular performance bonuses; * We believe in potential and prefer to promote internally, giving everyone a chance to prove themselves, and building our company around talents above anything else; * We are small enough to hear the opinion of every team member, and already big enough to act on the best ideas — an opportunity to have a visible and immediate impact. * We celebrate our team with corporate gifts and thoughtful appreciation throughout the year.
