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About Smoothr
Smoothr makes ordering and payments simple, fast, and seamless. We provide restaurants with smart self-ordering solutions that reduce waiting times, increase sales, and make everyday operations easier. Our mission is to transform the way people order food — smooth, efficient, and customer-friendly.
We are looking for a technically curious and analytically minded person to support one of our most important enterprise customers in the restaurant industry.
In this role, you will initially focus on handling incoming support tickets and helping ensure the stable operation of the digital ordering platform used by the customer. You will work closely with our engineering, QA, and operations teams to analyze technical issues and coordinate their resolution.
Over time, the role will also involve deeper platform understanding and closer collaboration with stakeholders across product, engineering, and customer teams.
Your Responsibilities
* Handle incoming support tickets related to the digital ordering platform
* Analyze and investigate technical issues reported by the customer
* Review logs and system diagnostics to identify potential root causes
* Work closely with engineering and QA teams to resolve incidents
* Escalate issues when deeper technical investigation is required
* Support operational stability for one of our key enterprise customers
* Act as a link between internal teams and customer stakeholders
* Document issues and solutions to improve operational processes
Your Profile
* Interest in understanding how software platforms and IT systems work
* Analytical mindset and structured approach to troubleshooting
* Experience in support, operations, or a technical customer-facing role is a plus
* Ability to analyze logs and investigate system behavior
* Strong communication skills when working with both technical teams and customers
* Independent and structured working style
* English required
* German is a plus
A technical or engineering background is not strictly required, but curiosity about technology and digital systems is important.
Nice to Have
* Experience in the restaurant or hospitality sector
* Familiarity with POS systems or digital ordering platforms
* Experience with ticketing systems or support tools
Growth & Development
We see this role as a strategic position and plan to invest in the development of the person joining this role.
Through close collaboration with engineering teams and customer stakeholders, the role offers the opportunity to gain deep insight into how digital platforms operate.
Over time, the position can evolve towards responsibilities as a Project Manager.
What We Offer
* Fully remote position
* Responsibility for supporting an important enterprise customer
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