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✨ Join Win Media as a Account Manager — Make Every Player Feel Like a Star!
At Win Media, we believe that success in iGaming is built on strong relationships . Our Account team ensures that the most valuable players feel appreciated, understood, and engaged. If you’re empathetic, detail-oriented, and passionate about delivering top-class service — this role is for you!
About the Role
We are looking for a dedicated Account Manager (evening & weekend shifts) to join our team.
Your mission will be to keep our players happy, loyal, and profitable through personalized communication, proactive care, and exceptional service.
Schedule: Shift-based
Location: Fully remote or Warsaw office ️
️ Responsibilities
Handle daily written communication with players (email, WhatsApp, Telegram)
Write at least 40+ personalized messages per day to maintain strong connections
Achieve KPIs for VIP Retention, Avg. Deposit Count, Avg. Deposit Sum
Reactivate inactive players and build long-term loyalty
Collaborate with Support and Payments teams to resolve VIP issues quickly
Maintain daily reports on activities and results
✅ Requirements
2+ years in Customer Support / Account Management OR 1+ year as a VIP Manager
Experience in the iGaming / Casino industry is a must-have
️ Advanced written English
➕ German or French language skills are a huge advantage and will increase salary
Strong emotional intelligence: ability to handle negativity, show empathy, and adapt communication style
The Ideal Candidate
Has prior experience as a VIP Manager or Customer Support in online casinos
Fluent in English (Advanced) and ideally one more language (German/French)
Empathetic, responsible, hardworking, with excellent communication and problem-solving skills
Understands casino mechanics, including bonus systems
Thrives in a fast-paced, player-first environment
What We Offer
Join a professional team with a strong vision and support system
Career growth with the potential to lead the VIP Department in the future
️ Flexible work setup: remote or from our Warsaw office
Paid vacation and sick leave
Modern equipment to ensure smooth workflow
Fun company culture with gifts for holidays and birthdays
✨ Let’s win together with Win Media! ✨
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