Naviteq Ltd. is a leading Israeli company in DevOps Service and Clouds Solutions. We provide equal quality of service to all our customers, from small startups to huge international companies. We are looking for a skilled Technical Support Engineer — Tier 2 to join one of our projects.
Your role will include the following responsibilities: * Troubleshoot and fix technical issues on complex systems with a wide range of strategies and tools * Establish, manage and lead support know-how, issue resolution capabilities and customer problem-solving * Collaborate closely with external Customers, and respond to customer tickets and escalations * Work closely with various teams in the company, such as the development teams and the cyber team to make sure our company meets its ambitious goals
Requirements: * 3+ years of experience in Tier 2 or Tier 3 Technical Support * Experience working with external customers * Relevant experience and working in a Cloud & SaaS environment (AWS, Azure, GCP) * Experience in troubleshooting and debugging distributed systems * Experience writing scripts in Bash/Python * High level of both spoken and written English — must * A multitasker, hands-on problem-solver, and process-oriented * Fast learner and passionate about adopting new technologies * A team player who is eager to learn new methods and develop themselves and their team * Excellent troubleshooting and diagnosis capabilities
Advantage: * Working knowledge in Linux environment * Experience with the following technologies/tools : Kubernetes, Elasticsearch, Git, etc. * Experience with monitoring and visualization tools (Kibana, Grafana, Prometheus, etc.)
What will you get: * Fast-paced, agile culture with high ownership and minimal bureaucracy * Career Growth & Promotion Opportunities * Real opportunity to influence the product * Cutting-Edge Technologies
If you’re a hands-on problem solver who thrives in a fast-paced environment and wants to make a real impact on a growing product — join us and be part of the journey.
