We are looking for a Digital Support Engineer to join our team and help ensure the stability, performance, and usability of our digital platforms. In this role, you will act as a key point of contact for users, providing high-quality technical support and contributing to continuous product improvement.
You will be responsible for diagnosing and resolving software issues, supporting users in their day-to-day activities, and collaborating closely with engineering teams to enhance system reliability and user experience.
Key Qualifications: ● At least 1 year of experience in application support, technical support, or service desk environments. ● Strong written and good verbal communication skills in English. ● Excellent problem-solving and analytical thinking abilities. ● Customer-focused mindset with strong attention to detail. ● Ability to independently manage and prioritize multiple support tickets. ● Solid understanding of software development processes and system workflows. ● Working knowledge of SQL for data investigation and troubleshooting.
Буде плюсом
Preferred Qualifications: ● Experience with ticketing systems (e.g., Jira, Zendesk, ServiceNow). ● Familiarity with APIs, logs analysis, or basic debugging techniques. ● Understanding of cloud-based systems or SaaS platforms.
Пропонуємо
We offer: ● А place with friendly environment where you can reach your full potential and grow your career. ● Flexible work schedules. ● Work from home. ● Social package: paid sick leave and vacation. ● English courses, medical insurance, legal support, etc.
Обов’язки
As a Digital Support Engineer you will: ● Investigate, troubleshoot, and resolve software issues, ensuring timely and high-quality resolution. ● Handle customer requests, incidents, and complaints with a strong focus on service excellence. ● Support users in maximizing the value of the platform by providing clear guidance and solutions. ● Analyze recurring issues and provide structured feedback to engineering teams to drive product improvements. ● Manage user access, permissions, and system configurations in line with security policies.
Про проєкт
You will be working on a premium digital platform supporting a global members-only community in the lifestyle and hospitality space. The platform enables exclusive services, seamless bookings, and personalized experiences across multiple international locations.
Working Conditions ● Full-time position: 8-hour workday, Monday to Friday. ● Primarily text-based communication with customers and team members (e.g., engineering teams), along with verbal communication with management and teammates.
