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About the role
EducateMe is an LMS built for US-based companies that take employee training seriously. Our customers use EducateMe to onboard new hires, upskill teams, and run compliance programs — but getting them to do all of that well requires more than a good product. It requires someone who can sit alongside them, understand their training goals, and help them build something that actually works.
That’s this role. You’ll own the post-sale customer relationship end-to-end — from onboarding SQL accounts to running ongoing check-ins, creating enablement content, and keeping customers educated enough to get real value from the platform. L&D expertise is what makes this role different from a standard CSM: you’re not just a relationship manager, you’re a learning consultant.
What you’ll do
* Own onboarding for new customers — run discovery calls to understand their use case, build tailored onboarding plans, and get them to first value fast
* Manage ongoing customer relationships — run regular check-ins, track adoption and engagement, spot churn risks early, and run upsell/expansion conversations
* Consult on training programs — help customers design effective learning experiences inside EducateMe: course structure, content strategy, learner journeys
* Create customer-facing content — write guides, record Loom walkthroughs, run occasional webinars, and contribute to the EducateMe knowledge base
* Be the voice of the customer internally — surface product gaps, document recurring pain points, and collaborate with the product team on roadmap priorities
* Support sales discovery — join late-stage sales calls to provide L&D credibility and help prospects understand how EducateMe fits their training workflow
What we’re looking forMust-have
* L&D background — you’ve designed or managed training programs before, either in-house or as a consultant. You know what good learning design looks like.
* Customer-facing experience — CSM, account management, or customer onboarding, ideally in SaaS. You’re comfortable owning a book of business.
* Strong communicator — clear writer, confident on video calls, equally good async and live.
* Self-directed — we’re a small team. You have context and goals, but not a playbook for every situation. You figure things out and move.
* US business hours — available EST/CST for calls and async response, regardless of where you’re based.
Nice to have
* Experience working with or inside an LMS — as an admin, L&D manager, or in a CS role at an LMS company
* Familiarity with tools like Notion, Loom, Intercom, or similar async-first stacks
What we offer
* Fully remote — work from anywhere
* Real ownership and room to grow as the company scales
* Small, async-first team — no bureaucracy
* Direct access to the founder and input on product direction
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