Role Overview We are looking for a Head of Business Account Management to lead and scale our account management function within an iGaming platform. This role is responsible for building strong relationships with partners (operators), driving revenue growth, improving retention, and ensuring high-quality service delivery across all accounts. You will play a key role in bridging business, product, and operations, acting as a strategic partner for our clients.
⚙️ Your Tasks: * Lead and develop the Account Management team * Own the full lifecycle of partner relationships: onboarding, growth, retention etc * Build and maintain strong relationships with key partners (casino operators, brands) * Drive revenue growth through upsell, cross-sell, and optimization of partner performance * Monitor and improve partner KPIs (GGR, turnover, retention, LTV, activity levels) * Act as the main escalation point for key accounts and complex issues * Collaborate closely with Product, Payments, CRM, and Tech teams to improve partner experience * Identify growth opportunities and propose strategic initiatives for partner development * Analyze partner performance and provide actionable insights * Participate in negotiations of commercial terms and contracts * Represent the company at industry events and conferences (SiGMA, ICE, iGB, etc.)
Our Criteria: * 4+ years of experience in Account Management / Key Account Managementin iGaming * Proven experience in a leadership role (Team Lead / Head level) * Strong understanding of iGaming ecosystem (casino, sportsbook, platforms, providers) * Strong commercial mindset and ability to drive revenue * Experience working with Tier 1 / regulated markets is a strong plus * Excellent communication and negotiation skills * Data-driven approach and ability to work with KPIs * Ability to manage multiple stakeholders and complex accounts * English — Upper-Intermediate+
Nice to have: * Experience working with platform products (aggregators / white label / turnkey solutions) * Understanding of payments and PSP landscape * Experience in CRM / retention strategies * Existing network in iGaming industry * Experience working with B2B clients (operators/platform users)
Our Offer: * Flexible work setup — work remotely or from the office, we focus on results, not location; * Support for a comfortable work environment — we compensate coworking expenses and EcoFlow power stationsto help our team stay productive during power outages in Ukraine; * Unlimited vacation and sick leave, because we trust our people to manage their time responsibly; * Relocation support for team members who want to move; * Regular performance-based bonuses that reward individual and team impact; * Learning support — we cover 50% of professional courses and development programs; * Language & wellbeing support — we cover 50% of English classes and psychological consultations; * Career growth opportunities — we prioritize internal promotions and development; * Team culture that actually feels like one — regular gifts, company merch, and team events throughout the year; * Real impact — we are small enough for every voice to be heard and big enough to turn great ideas into action quickly.
