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Описание: |
We are looking for a Payment Monitoring Specialist to join our operations team. You will be the “eyes” of our platform, ensuring transaction stability, managing real-time alerts, and proactively restoring traffic to maintain high approval rates.
Working Schedule (2/2 Rotation)
12-hour shifts in a 2/2 rotation model:
10:00 — 22:00 (Kyiv time) — 2 days on / 2 days off.
This schedule is aligned with peak operational load and requires full focus during active hours.
What you’ll do
* 24/7 Operational Monitoring: Track payment flows (pay-in/pay-out) in real-time to ensure seamless processing across the platform.
* Alert Management: Own the alert system—detect anomalies immediately and filter signals to identify critical issues.
* Incident Management & Routing: Handle the full incident lifecycle, including triage, routing, and troubleshooting of technical bottlenecks.
* Traffic Recovery & Communication: Notify providers (PSPs) and merchants of issues, monitor incident status, and take charge of restoring traffic flow.
* Analytics & Reporting: Analyze approval rates and failure patterns to provide structured reports and suggestions for routing optimization.
Who we’re looking for
* Detail-oriented Analyst: 6+ months of experience in payment monitoring, FinTech, or operations.
* Problem Solver: You dig into the “why” behind every failed transaction and find the root cause.
* Fast Reactor: You stay calm under pressure and handle multiple incidents according to SLA.
* Effective Communicator: You can build professional relationships with external PSPs and internal dev teams.
Requirements & Skills
• Experience: At least 6 months in a similar role within FinTech or E-commerce.
• Domain Knowledge: Understanding of payment flows, cascading, settlements, and card products.
• Tools: Practical experience with monitoring dashboards (Grafana, Kibana) and alert systems.
• Languages: * English: Intermediate (B1) or higher (for communication with international providers).
Ukrainian: Fluent.
• Soft Skills: High responsibility, initiative, and the ability to work independently in a multitasking environment.
Bonus points if you:
Have a basic understanding of APIs and system integrations.
* Have experience with SQL or data analysis tools.
* Have worked with multiple international payment providers.
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