Do you have a Telco background, passion for problem-solving, and want to join one of the largest tech companies in the Nordics? Then this is the role for you!
Tieto Tech Consulting is looking for a Telco Engineer who wants to join a project within a Telecom Team for our respectful client BICS.
Tieto Tech Consulting works as a true partner, solving clients’ toughest technology challenges and delivering reliable outcomes that drive measurable results. By merging data, cloud, AI and design with deep industry expertise, we create impactful yet intuitive digital solutions that empower people and move businesses forward.
Join the team of our customer BICS — a global telecommunication enabler with a physical network stretching through the globe! * Grow your expertise through interacting with A-level mobile carriers from all over the world * Get your hands on the vast network with on land, underwater, and space points of presence * Join our decade-long partnership with BICS to ensure confidence in your future and long-term growth
Tieto-BICS team has been growing since 2010... and we are looking forward to grow with you!
When joining Tieto Tech Consulting as a Telco Engineer * You will provide L1 network support activities for voice and mobile services 24×7 * Ensure re-active repair activities with customers, suppliers and third parties worldwide * Monitor and investigate fraud events generated by the relevant internal tools (fraud detection systems, QoS tools and other tools) to identify the root cause and take decisions and resolution measures * Define and implement improvements in the Fraud prevention services delivered to BICS’ customers * Communicate with customers, suppliers in order to guarantee customer complaints resolution with SLA respect
Who we are looking for * Bachelor’s or Master’s degree in Computer Science, IT, Telecom or equivalent * 1+ year of experience in the operation of mobile or fixed networks as an engineer * Knowledge of GSM NW structure, Signalling in GSM networks, MTP, ISUP/SIP, SCCP, TCAP protocol stack, voice call/SMS/ flow, working principles of IP networks * Knowledge of the fraud prevention domain and the wholesale telecom business will be an asset * Experience with signalling protocol monitoring tools, protocol analysers, trace analysis * Knowledge of Network KPIs, analysis of statistics and reports * Good written and spoken English
