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ArboStar continues to expand and welcome new clients across the globe. To maintain our high standards of client satisfaction, we’re looking for a skilled Implementation Manager who will help us provide dedicated support and world-class service throughout the onboarding journey.
This role will ensure every new client experiences a seamless setup, strong engagement, and continued success with the ArboStar platform.
What You’ll Do
As an Implementation Manager, you’ll guide new clients — primarily tree care and landscaping businesses -through a seamless onboarding experience.
Your responsibilities will include:
* Leading onboarding and setup for new clients, ensuring smooth adoption of ArboStar tools
* Maintaining proactive communication and follow-ups throughout the onboarding journey
* Performing custom system configurations, integrations, and workflow setups
* Assisting with data migration and creating necessary client forms
* Collaborating with developers and submitting or reviewing Jira requests
* Conducting live product training sessions and explaining platform functionalities
* Monitoring client payments and performing timely follow-ups if needed
* Identifying and executing upsell opportunities for additional products and features
* Updating internal and external knowledge base articles
* Partnering with Sales, Customer Success, and Product teams to deliver a unified client experience
What We’re Looking For
* 2+ years of experience in Implementation, Customer Support, Onboarding, Training, or Member Services (preferably in SaaS or tech)
* Fluent in English (with little to no accent) — confident in speaking, writing, and presenting
* Excellent presentation and communication skills
* Experience working with B2B clients (preferably mid-market / SMB segment)
* Technical background, including understanding of APIs, integrations, workflows, and data mapping (coding not required, but solid conceptual understanding is expected)
* Highly organized, detail-oriented, and able to manage multiple clients independently
* Experience collaborating with developers or QA teams using Jira or similar tools
* Proficiency with CRM and project management systems (HubSpot, Pipedrive, Asana, Google Suite, etc.)
* Comfortable working remotely in the Eastern Time Zone (9 AM — 5 PM ET)
Nice to Have
* Experience working with tree care, landscaping, or field service companies
* Familiarity with data migration or workflow automation
* Understanding of onboarding metrics such as completion, engagement, and retention
Compensation & Benefits
* 10 paid vacation leaves per year
* A paid day off on your birthday or special day
* Opportunity to work in the green industry, helping to make our planet greener
* A bonus system currently being developed for future implementation
* Supportive, remote-first culture focused on growth and impact
Ready to Grow with Us?
If you’re passionate about client success, thrive in a fast-paced environment, and want to make a real difference — we’d love to meet you.
Apply now and help us make the world a little greener, one implementation at a time.
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