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Описание: |
Genesis is a full-service international IT company. More than 1,500 people in five countries create products for more than 200 million unique monthly users. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem consists of more than 15 companies and an investment fund.
EverHelp is a company in the Genesis ecosystem. We’re a team of professionals, that’s developing outsourcing support services for plenty of products all over the world at a dynamic tempo. The project launched in 2021, and last year we experienced a yearly growth rate of +82%. Since February 2022, we’ve managed to preserve all our workplaces and, most importantly, we continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.
In 2026, EverHelp received 9 international workplace and employer awards. The company ranked #1 in the Top 30 Inspiring Workplaces in Europe, was named the #1 employer among European companies with 500-4,999 employees, and earned Best-in-Class recognition across 6 categories: Culture & Purpose, Leadership, Inclusion & Belonging, Wellbeing, Employee Voice, and Employee Experience. EverHelp was also named one of the 28 Best Places to Work by Business Intelligence Group — a global award recognizing companies with strong workplace cultures and outstanding employee experience.
Our statement:
* We’re against war and unjustified aggression,
* We evacuated all the teammates and their families from the frontline, helped them find a new place to live and provided financial support,
* We provided the team with charging stations,
* We continue to work together for the future of Ukraine.
As EverHelp is actively building its product portfolio, we are looking for a Senior Project Manager/Business Analyst to join the team working on an AI customer service products. The mission of this role is to manage the product backlog, describe and validate user flows, connect business, design, and development teams.
The working schedule is 10:00-19:00 Kyiv time, remote.
Your future responsibilities include:
* Manage the product backlog: epics, user stories, prioritization, dependencies, and sprint planning;
* Write clear PRDs, user stories, acceptance criteria, edge cases, and out-of-scope sections before development starts;
* Map user journeys, including AS-IS and TO-BE flows, and identify logical conflicts before they reach development;
* Review UX flows and product mockups to find friction points, missing states, unclear logic, or potential user experience issues;
* Describe and standardize workflows, including AI agent, Copilot, analytics, and integrations;
* Communicate with developers on requirements, API contracts, expected behavior, and acceptance testing;
* Work closely with design to make sure product ideas are translated into clear and logical user flows;
* Conduct competitor and market research and turn findings into structured recommendations.
Needed experience & skills:
* 4+ years of experience in Project Manager, Business Analyst, Product Manager, or similar roles in SaaS, AI, or product companies;
* English level — B2 or higher;
* Experience with product discovery: JTBD, customer interviews, problem framing, and ability to distinguish a real problem;
* Strong requirements management skills: PRD/BRD, user stories, acceptance criteria, edge cases, and out-of-scope documentation;
* Experience with workflow and journey mapping: AS-IS/TO-BE flows, user scenarios, dependencies, and logical gaps;
* Understanding of UX fundamentals and ability to conduct an argumented UX review of product flows or mockups;
* Ability to create lo-fi or mid-fi wireframes in Figma, Miro, or similar tools;
* Experience with prioritization frameworks such as RICE, ICE, Must Have/Should have/Could have, Opportunity Scoring, or similar;
* Ability to define success metrics for a feature, read dashboards, and identify anomalies in product data;
* Basic SQL knowledge, including SELECT and JOIN, to work with data independently in simple cases;
* API literacy: ability to read Swagger, understand request/response logic, and check endpoint behavior in Postman;
* Experience with backlog management tools such as Jira, Linear, or similar;
* Understanding of AI product basics: LLMs, prompts, latency, fallback logic, confidence score, and ability to ask the right questions to engineers.
Nice to have skills:
* Experience working with AI/LLM products as a PM, BA, or Product Owner;
* Experience in customer support, CX, or tools such as Zendesk, Intercom, Freshdesk, or similar;
* Experience building analytical dashboards in Amplitude, Mixpanel, Metabase, or similar tools;
* Experience launching a product from scratch.
Work with EverHelp is about:
* Opportunity to join the Ukrainian company and help the Ukrainian economy;
* 20+ vacation days and unlimited sick leaves, corporate doctor & psychologist;
* Medical insurance and +10 Healthcare leaves for mental & physical recovery;
* Systematical learning & development inside a team and on an individual level: compensation for professional webinars, courses, conferences, etc.;
* Ability to work from Lviv & Kyiv offices with free breakfasts and lunches or fully remotely;
* Team of professionals who’s ready for knowledge sharing, internal professional communities, team buildings;
* Corporate discounts for gym membership and for other different services like medical services, language schools, etc.
Submit your resume and join our team!
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