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About us:
Gismart is a value-driven mobile app developer with a strong presence in the Health & Wellness, Utilities, and Music app markets. We have achieved a significant milestone of over 1 billion downloads worldwide, taking a step toward our mission of cultivating the well-being of people worldwide. With headquarters in London, UK, Gismart is a dynamic global company with a reach extending across Europe and far beyond. Our determined team comprises over 350 individuals who bring diversity, creativity, innovation, and relentless drive to the company. Gismart unites professionals from diverse backgrounds in entertainment, music, and tech, allowing us to play to each other’s strengths and succeed as a team.
Our mission:
Become a stepping stone on our customers’ journeys of self-improvement.
Our values:
* Deliver what matters
* Respect and support others
* Initiate and own
* Voiceopenly
* Execute with quality
If you are passionate about mobile app development and want to join a company that’s reshaping the industry, Gismart is the place for you. We provide exciting career opportunities, a supportive workplace culture, and the chance to contribute to a team that is making a tangible impact. For more information on Gismart, visit gismart.com.
Responsibilities
* Monitor, analyze, and report on key billing and support performance indicators and emerging trends.
* Prioritize tasks based on business value and potential impact while balancing urgent requests with long-term strategic initiatives.
* Build and maintain dashboards, reports, and key metrics to support data-driven decision-making.
* Design, run, and analyze A/B tests to validate hypotheses, measure the impact of billing changes, and drive continuous improvement.
* Ensure data quality, uncover insights, and provide actionable recommendations to improve business performance.
* Work with the billing team to determine their needs and develop an analytics strategy accordingly.
Requirements
* 2+ years of experience in a similar analytics role, ideally as a Data Analyst within billing, fintech, subscription products, billing, or customer support.
* Solid understanding of billing principles and payment systems, or a proven ability to quickly master new, complex domains.
* Advanced SQL proficiency for querying and analyzing large datasets.
* Experience with BI tools such as Tableau or Power BI.
* Ability to present analysis results in a clear and compelling manner.
Would be a plus:
* Python skills for data manipulation and analysis (pandas, data visualization, statistics).
* Solid understanding of statistics, including experiment design, statistical tests, correlation analysis, and segmentation.
* Experience with subscription monetization products (understanding key metrics, user retention, churn analysis, and revenue optimization strategies).
Employee Benefits:
* Remote-First Culture: Our team is diverse and extensive, just like our product portfolio. We provide a flexible working schedule and let you work anywhere in the world, either remotely or in one of our corporate hubs
* Сoworking Compensation: We provide 100% compensation for coworking spaces in Ukraine (except Kyiv, where we have a cozy and autonomous hub) and 50% compensation for coworking spaces worldwide to make sure that everyone has a comfortable and inspiring workspace
* Free Office Lunches: We want you to stay fueled and focused, so we provide delicious free lunches for everyone working from our hubs. It’s one less thing for you to worry about during a productive workday
* Flexible Public Holidays Policy: Gismart provides its employees with 6 fixed public holidays per year and gives you the freedom to choose 5 additional holidays to your liking
* 100% Sick Leave Compensation
* Mental and Physical Health: To help you stay happy and healthy, Gismart will partially cover your medical insurance, sports activities, therapy costs
* Personal Equipment Policy: Of course, we’ll provide you with all the equipment you need or cover the maintenance cost for your own tools
* Personal Learning and Development: We love to see you learn and grow, so Gismart will cover 70% of your professional development courses. We’ll also pay for 100% of corporate English courses
* Time-Off Policy: Every employee gets 18 working days of paid vacation and 3 personal days per year, with an extra day added for each year at Gismart
* Corporate Events: We are remote-first, but we love meeting up in person. Whenever possible, we organize corporate events and team-building activities across all Gismart hubs
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