Founded in 2015 in Ukraine, with a representative office in Estonia, Diya has grown into a global IT solutions provider and a proud part of Euvic Group. We help small and medium-sized businesses optimize operations, enhance security, and establish a strong digital presence. Over the past decade, we have built a reputation as a trusted technology partner, a Microsoft partner, delivering tailored IT solutions that drive efficiency, innovation, and growth.
We are looking for a Junior Operations Specialist to join our expanding Operations Team for our key partner in Canada — a leading logistics provider. This role is a fantastic launchpad into Cloud and DevOps engineering. You will play a crucial role in providing 24/7 monitoring and operational support to ensure the seamless functionality, reliability, and scalability of high-load systems.
Key Responsibilities: * Monitor system performance, availability, and reliability across Azure cloud services, applications, and APIs. * Track and identify anomalies in real-time using Azure Monitor, Datadog, Splunk, and Sentinel following defined instructions. * Diagnose and resolve incidents efficiently according to pre-defined Standard Operating Procedures (SOPs). * Triage and escalate complex, non-standard issues to senior engineering teams. * Maintain up-to-date documentation of systems, workflows, and incident logs. * Theoretical knowledge or hands-on experience with Microsoft Azure (Azure Fundamentals level or similar coursework). * Basic understanding of networking fundamentals (TCP/IP, HTTP/HTTPS, REST APIs) and Windows. * Familiarity with monitoring and alerting tools (e.g., Splunk, Azure Monitor, Application Insights) is highly preferred. * Knowledge of incident management processes and ticketing tools (Atlassian Jira, ServiceNow, etc.). * English level B1+ (strong written communication is essential for ticketing and documentation). * Readiness to work in shifts (including night shifts and weekends to cover 24/7 operations).
What we offer: * Great career track: an ideal step stone to grow into Cloud Engineer role. * Comfortable work environment & fully remote collaboration. * Paid vacation, sick leave, healthcare insurance, gym, training and certified training * Psychologist services * Comprehensive onboarding, training, and continuous mentorship. Work with a young, dynamic, and supportive team.
