Team: Sales Location: Remote ⏳ Employment Type: Full-time Who we are Eleken was founded to improve the design services of SaaS companies. We focus on delivering high-quality, user-centered designs that help businesses scale and succeed. Unlike traditional agencies, we work on a subscription-based model, providing dedicated design teams that seamlessly integrate into our clients’ workflows. Why this position We’re looking for a Customer Success Manager who will help us build strong, long-term relationships with our clients. Your role will be to keep clients engaged, supported, and confident in working with Eleken, while spotting opportunities for growth and retention.
What you’ll do: Customer Success * Stay in touch with active clients and ensure a smooth collaboration * Run quarterly NPS calls to collect qualitative feedback * Collect testimonials and reviews on platforms like Clutch and LinkedIn * Conduct exit interviews when clients leave
Client Communication * Spot risks early and coordinate with the internal team * Keep a friendly yet professional tone, and know when to gently push (especially when feedback or payment is overdue)
Retention & Retargeting * Reconnect with past clients, keep the relationship warm * Identify expansion or return opportunities
What we expect: Hard Skills * Have 2+ years in B2B client-facing roles (Customer Success, Sales, Account Management — ideally in tech or creative services) * Fluent English (spoken and written communication with clients) * Running discovery calls with clients: identifying business goals, needs, blockers, and risks * Upsell / cross-sell skills * Familiarity with CRM systems and client communication tools (we use Slack, Notion, Attio)
Soft Skills * Discovery mindset — curiosity, ability to ask open and probing questions * Empathy and client orientation * Strong communication skills (clear, structured, diplomatic) * Initiative — suggesting improvements to processes * Organization and prioritization — managing multiple clients and priorities at once * Team collaboration — working effectively with sales and marketing
For you: Salary: discussed individually and depends on your experience and skills ⏰ Flexible working hours ️ Paid vacations and sick leaves Fully remote Co-working space compensation ✍️ Finance Support (we take care of accounting for you) ️ Employee referral bonus Internal Educational activities (Lectures from the team members) Reading Club and corporate library Interview Stages: ➡️ Interview: with Talent Acquisition Specialist ➡️ Interview: with CEO (dive deeper into your experience) ➡️ Reference Check ➡️ Offer
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