We’re Applyft, a Ukrainian product company. Our journey began with the Geozilla family locator, launched in 2015. Today, we have a diverse portfolio of products in lifestyle, education, photo & video, and entertainment, with over 5M monthly active users and a solid 20% QoQ revenue growth.
We’re now expanding into the Mental Health space with a new venture. Our mission is to help people find peace in chaos, build resilience, and live fulfilling, balanced lives. We’re looking for a Customer Support Specialist (part-time) who’s passionate about creating the best possible experience for our users — helping them quickly and smoothly resolve their issues, understanding their needs, and turning customer feedback into insights that help us improve the product.
What you’ll do: * Provide timely and helpful support to customers. * Investigate and resolve customer issues related to the product, payments, subscriptions, and account access. * Communicate with customers via email, and other support channels. * Identify recurring customer issues and escalate complex cases to the relevant teams. * Collect, structure, and share customer feedback with product team. * Identify patterns in customer questions and suggest improvements to the product or support processes. * Maintain and improve help center and support documentation. * Track customer issues and follow up when needed. * Help improve customer satisfaction and overall support experience.
About you: Customer Support & Product Skills * Experience in customer support or customer-facing roles * Strong written English and communication skills * Ability to investigate issues and understand product flows * Experience with CRM/support tools
Mindset & Soft Skills * Customer-oriented and empathetic * Strong problem-solving and attention to detail * Proactive, accountable, and self-driven * Comfortable in a fast-paced environment
Would Be a Plus * Subscription-based product experience * Intercom, Zendesk, Help Scout, or similar * Basic understanding of product metrics * Experience with AI tools or multilingual support
Why this is a great opportunity to join our Mental Health startup: * Work on a meaningful product that helps people improve their mental well-being. * Direct impact on millions of users across global markets.
