At least 4 years of experience in Account Management or Customer Support within an IT company; Experience of working with B2B clients; Proven ability to upsell services and expand accounts; Confident user of G-Suite; Exceptional communication skills; Excellent active listening skills, negotiation, and presentation skills; Adaptability, critical thinking, and strong problem-solving skills; Ability to manage multiple clients (up to 20) simultaneously; Time management and multitasking skills; Strong organizational skills and attention to detail; Fast in thinking and doing (esp writing emails, explaining the situation, etc) Fluent English to communicate effectively with clients from all over the world (both verbal and written, ready for calls with clients)
Пропонуємо
The friendliest community of like-minded IT-people Open knowledge-sharing environment — exclusive access to a rich pool of colleagues willing to share their endless insights into the broadest variety of modern technologies Paid vacations and sick leaves Fair salary and 100% taxes coverage — don’t worry about possible taxes raise — we will get you covered; Perfect office location: city-center, 900m from Lukyanivska metro station, a green and spacious neighborhood with lots of cafes and supermarkets nearby or remote mode engagement; No open-spaces setup — separate rooms for every team’s comfort and multiple lounge and gaming zones Neverending fun: sports events, tournaments, music band, multiple affinity groups. Come on board, and let’s grow together!
Обов’язки
Serving as the lead point of contact for all customer’s matters and helping customers through email, messengers, and in-person meetings; Identifying upsell and cross-sell opportunities, driving revenue growth, and building strategies to expand existing client accounts; Independently leading clients on standard questions; Pinging clients for recruiting needs or things not solved yet; Ensuring the timely and successful delivery of our services by close communication with else teams; Engaging in organizational issues, processes, and workflows in order to help teams operate more effectively; Collaborating with various internal departments (HR, Sales, Recruitment, Marketing, Administrative and Accounting Departments); Maintaining updated knowledge of company products, services, and our relationships; Assisting with challenging client requests, resolving complaints, and preventing additional issues by improving processes.
