Rolique is a software development company that provides engineering solutions for business breakthroughs, since 2014. Our main domains are Fintech, Healthcare, Media Tech, and Industrial Tech. We build sophisticated products for businesses across the globe delivering a range of software engineering services.
Requirements:
● 3+ years of proven experience in account management or customer success in an IT/software development environment ● strong client relationship management skills with proven ability to build partnerships, manage expectations, and resolve conflicts ● profound understanding of IT delivery models and ability to connect business objectives with delivery outcomes ● excellent analytical and organizational skills with the ability to track account metrics and monitor project performance ● proven ability to manage multiple client accounts simultaneously in a fast-paced environment ● strong communication, presentation, and negotiation skills ● experience in identifying and developing upsell/cross-sell opportunities ● advanced level of English (C1 or higher)
About you:
● proactive and results-driven professional with a strong ownership mindset ● client-focused team player who maintains high standards of delivery and creates value for both clients and the company ● excellent relationship builder who knows how to earn trust and respect from clients and internal stakeholders ● strategic thinker who can balance client satisfaction, team capacity, and business priorities ● continuous self-learning is your firm personal setting which drives you towards success ● you are: responsible, proactive, detail-oriented and genuinely interested in helping clients and teams succeed
As an Account Manager you will:
● act as the primary point of contact for assigned client accounts, maintaining strong, long-term relationships ● monitor account health, client satisfaction, and delivery quality through structured communication and regular check-ins ● identify and develop upsell or cross-sell opportunities, collaborating with the Delivery Director ● support project teams in managing expectations and resolving client issues efficiently ● prepare and present account development plans, growth forecasts, and key reports for internal and client use ● collaborate closely with project teams, tech leads, and executives to ensure smooth engagement delivery ● conduct account health assessments and create strategic Account Development Plans ● establish strong working relationships with project teams to align delivery with client expectations
Why Rolique?:
● we believe in fairness, transparency and helpfulness in everyday work ● your personal development is important to us, therefore we promote the internal transfer of knowledge and strengthen your “zone of genius” ● 20 days of paid vacation and 5 days of sick leaves ● personal budget for courses, training, and certifications ● health support and sports compensation ● accounting support
