Relevant Software is an international IT outsourcing company working with long-term clients from the US and Europe. We are looking for a Project Coordinator to manage outstaff projects and own client accounts while supporting distributed development teams.
This role combines account management, people management, and operational coordination across multiple projects and is a strong fit for candidates with experience in Account Management, PM, or Customer Success, who want to grow toward project and delivery management.
Responsibilities * Coordinate 11 active outstaff projects (approximately 21 developers in total) — monthly reporting and people management. * Own and manage client accounts: regular communication, status updates, expectation management, and issue resolution escalation. * Conduct regular 1-on-1 meetings with developers on the projects (feedback, engagement, satisfaction, early risk detection, onboarding, conflict resolution, and team well-being). * Ensure a high level of customer success, retention, and long-term partnership. * Oversee operational aspects of projects: team stability, workload balance, risks, and blockers. * Collaborate with Account Management and Recruitment to support account growth and overall delivery success. * Maintain clear reporting and transparent communication with all stakeholders.
Requirements * Previous experience in Account Management, Project Management, Customer Success, or related roles in IT — 2+ years. * Advanced level of English (spoken and written) for daily communication with international clients. * Strong communication and soft skills, a people-oriented and business-oriented mindset. * Understanding of IT outsourcing / outstaffing models. * Basic understanding of the software development lifecycle. * Ability to manage multiple accounts and priorities simultaneously. * High level of responsibility, empathy, and problem-solving skills.
Will Be a Plus * Experience in people management (previous experience conducting 1-on-1s, performance, or feedback sessions). * Basic knowledge of Project Management.
We offer * Competitive compensation based on your skills, experience, and performance. * 20 working days of annual paid vacation and 5 days of sick leave. * 3 additional days off for special occasions. * Experienced colleagues with 95% of middle and senior engineers. * Possibility to work from anywhere in the world. * Exciting projects involving the newest technologies. * Accounting as a service. * Flexible working approach.
