Farsight Vision converts flight footage into digital 2D and 3D twins for real-time intelligence in GNSS-denied environment, making analytics and situational awareness convenient and accessible while saving time and effort. We create multi-layered digital twins of terrain with dynamic tracking and object/landscape monitoring and predicting.
We are looking for a Customer Support Manager who treats customer success as a personal responsibility. This role is for someone who genuinely cares about users, takes ownership of problems end-to-end, and consistently gets things done. You will work closely with clients, product, and internal teams to ensure our platform delivers real value in critical use cases. This is not a ticket-processing role — it’s about understanding context, anticipating issues, and proactively helping customers succeed.
Responsibilities * Act as the primary point of contact for customers, providing thoughtful, reliable support via text communication and video calls; * Conduct product demos for prospective and existing customers, clearly explaining value, functionality, and real-world use cases; * Take full ownership of client issues: investigate, coordinate internally, and drive problems to resolution; * Collect, structure, and analyze customer feedback, turning insights into concrete product and process improvements; * Build and maintain ongoing relationships with customers, ensuring engagement, trust, and long-term adoption of the product; * Deeply understand the product and confidently advise users on its functionality, limitations, and best use cases; * Proactively identify risks, recurring issues, or unmet needs and escalate them with clear recommendations; * Contribute to team discussions and knowledge sharing to continuously improve support quality; * Create, update, and maintain product training materials for both users and internal teams.
Requirements * At least 1 year of experience in a customer support or customer success role for a web-based product; * Solid understanding of how web applications work and comfort discussing technical topics with users; * Strong problem-solving skills and the ability to navigate incomplete information. * Proven ability to manage multiple priorities, stay focused under pressure, and follow tasks through to completion; * High sense of responsibility and readiness to respond promptly to urgent or critical customer requests; * Proactive mindset: you don’t wait to be told what to do and actively look for ways to improve outcomes; * Ability to clearly explain complex information and guide users with patience and empathy; * Confident in finding information independently and working with various tools and platforms; * English proficiency at B1 level or higher; * Willingness to continuously learn new technologies, features, and workflows; * Ability to represent the product professionally, identify customer needs, and support adoption and upsell when appropriate.
Why us * Impactful projects. Your work will strengthen the country’s defense capability and support the Ukrainian Armed Forces; your results will directly help our defenders; * Professional team and startup dynamics. You will become part of a team of professionals who develop cutting‑edge technologies and value teamwork. Our culture encourages knowledge exchange, innovation and rapid growth. * Flexible conditions. Remote work, flexible schedule, paid vacation and sick leave.
