Looking for a Technical Support Specialist to join a stable long-term hosting platform project.
This is a great opportunity for people who are just starting their career in IT and want to grow in a technical environment. We are open to students of technical faculties, junior specialists, and candidates interested in building a career in technical support.
If you have strong English communication skills, are eager to learn, and want to gain hands-on experience in the IT field — we’d be happy to connect with you.
Remote, full-time
Working schedule: Thursday—Friday from 3:30 PM to 12:00 AM, and Saturday—Sunday from 8:00 AM to 8:00 PM (4 working days per week). Ukrainian candidates are preferred.
Requirements: * Strong troubleshooting and critical thinking skills, as well as the ability to think logically. * A strong focus on customers’ satisfaction * Upper-intermediate verbal and written English skills * Attention to details * Strong ability to research, diagnose, troubleshoot and identify solutions to resolve system issues * Understanding of standard support procedures for proper reporting, escalation and follow-up * Ability to work in different shifts * Knowledge of TCP/IP, DNS and other networking concepts (HTTP and HTTPS) * Basic understanding of the Windows environment * An understanding of IP protocols and DNS * Most popular Linux commands/utilities * English: Upper-Intermediate
Responsibilities: * Respond to customers’ requests (in a quick and efficient manner) * Provide technical assistance with platform Web applications * Troubleshoot web and email issues * Provide support, following procedural documentation/templates * Set up email accounts in Mail Clients and deal with login/access issues * Work continuously on a task until completion * Check the status of the problem and provide the customer with updates * Prioritise and manage several open cases at one time * Provide Tier1—2 support — include deep investigation, provide a workaround to various problems * Escalate issues to the Tier 2 team, when necessary, with all relevant and required information * Document FAQs and training guides for internal use.
