Role Overview We are building a B2B iGaming platform, and as an Operational Product Manager at TrueLabel you will be responsible for shaping the Casino product vision, authoring product specifications, and collaborating with customers and cross-functional teams to deliver a high-quality Online Casino solution.
You will also support and continuously improve the product post-go-live by collecting customer feedback and driving product enhancements. ⚙️Your Tasks: * Operational Performance Management: daily monitoring of backlog health and key product performance metrics, with proactive identification and resolution of issues impacting delivery and business outcomes * Cross-Functional Coordination: fostering effective collaboration across Product, Development, QA, Operations, and other stakeholders to ensure alignment and successful execution of initiatives * Process Optimization: identifying operational bottlenecks, conducting process audits, and implementing continuous improvements to enhance efficiency, productivity, and overall operational performance * Full Product Management: owning the end-to-end product process — from Backlog and Analysis to Design, Development, Testing, and Data Review * Documentation Management: authoring technical product specifications, user guides, and product documentation at the deepest level of detail while keeping solutions simple and clear * Backlog and Sprint Management: managing the backlog and planning sprints in alignment with sprint goals and business priorities * Stakeholder and Delivery Management: communicating updates and results to stakeholders and leadership, ensuring the highest release quality before go-live by working closely with the QA team and conducting extensive acceptance testing
Our Criteria: * 2+ years of experience as a Product Manager in iGaming (online casino: slots / live) on Tier-1 markets * Strong understanding of data-driven product management and user behavior analysis * Strong business judgment and decision-making skills — ability to identify, prioritize, and articulate the highest-impact initiatives * Deep understanding of product development planning processes and effective collaboration with technical teams (developers, designers, QA) * Excellent communication and problem-solving skills * Hands-on experience with tools such as Jira, Notion, Confluence, Figma or similar * English level Upper-Intermediate or higher
Nice to have: * Deep expertise in back-office admin panels across various platforms (white-label and proprietary)
Our Offer * Flexible work setup — work remotely or from the office, we focus on results, not location; * Support for a comfortable work environment — we compensate coworking expenses and EcoFlow power stationsto help our team stay productive during power outages in Ukraine; * Unlimited vacation and sick leave, because we trust our people to manage their time responsibly; * Relocation support for team members who want to move; * Regular performance-based bonuses that reward individual and team impact; * Learning support — we cover 50% of professional courses and development programs; * Language & wellbeing support — we cover 50% of English classes and psychological consultations; * Career growth opportunities — we prioritize internal promotions and development; * Team culture that actually feels like one — regular gifts, company merch, and team events throughout the year; * Real impact — we are small enough for every voice to be heard and big enough to turn great ideas into action quickly.
