We are looking for a Customer Support Representative to join a Canadian healthcare project.
No previous customer or technical support experience is required — we are ready to consider candidates with no prior experience.
In this role, you will provide customer and technical support via phone and email, helping users resolve issues and ensuring a positive customer experience.
The ideal candidate has strong communication skills, a willingness to learn, and a customer-focused approach.
Remote, full-time
Working Schedule: Mon-Fri 22:30 — 07:00 Kyiv time
Requirements: * Strong verbal and written English skills (B2 or higher). * Strong business communication and interpersonal skills. * Ability to work effectively both independently and as part of a team. * Ability to multitask, prioritise tasks, and manage time effectively. * Critical and logical thinking with a problem-solving mindset. * Strong learning ability and willingness to develop new skills. * High level of professionalism and adherence to corporate ethics. * No previous customer or technical support experience is required — training will be provided.
Responsibilities: * Investigate, resolve and conduct in-depth troubleshooting of hardware, software, email, web-based applications, and other issues using available resources over the phone and email; * Create and process support tickets.
Please note: As part of the interview process, candidates will be asked to complete a short technical assessment.
