BePlay was founded with a clear goal: to create innovative, high-impact products that challenge and elevate what’s possible in the industry. We’re here to set a new benchmark.
Our team is made up of experienced, driven professionals who bring deep domain expertise and a shared ambition to lead through excellence. We believe true innovation happens when experts are given both the freedom to experiment and the responsibility to deliver real outcomes.
Qualifications: * 2+ years of experience in technical support (2nd line), including hands-on experience in iGaming or on the game provider side — essential for understanding the specifics of the product. * Proven experience resolving major and critical incidents independently. * Confident SQL skills (queries for analysis and diagnostics). * Experience communicating directly with clients via Jira or a similar ticketing system. * Solid understanding of web technologies, APIs and integration principles. * Strong analytical thinking and a systematic approach to problem solving. * Ability to work autonomously and prioritise effectively in a multitasking environment. * Basic understanding of ITIL processes. * Experience with AWS Cloud, Jira, Grafana, Cloudflare, PostgreSQL and PagerDuty. * English — Intermediate+, written and spoken.
Responsibilities:
Support & Incident Management * Handle tickets and technical incidents that require in-depth investigation. * Reproduce, analyse and assess reported issues, resolving them independently or escalating to the relevant team. * Process client incidents and service requests in line with agreed SLAs. * Monitor SLA compliance for request and incident resolution. * Perform root cause analysis (RCA) for recurring incidents and share findings with the relevant stakeholders.
Integration & Configuration * Provide technical support for integrations with clients and partners as needed. * Configure product and platform settings according to client requirements. * Write SQL queries and scripts for diagnostics and data verification. * Participate in testing production fixes before they are released to clients. * Build and maintain dashboards for monitoring customer activity and detecting errors.
Communication & Collaboration * Work with the Delivery and Business teams to stay aligned on upcoming plans and support client onboarding according to agreed priorities. * Partner with the Product, Release and Project Management teams on game implementation and release readiness. * Participate in the PagerDuty on-call rotation.
We offer: * 20 working days of annual paid vacation. * 15 working days of annual paid sick leave. * Public holidays off. * An incredible chance to contribute to the company’s history. * Professional development alongside the company’s growth. * Open communication and a feedback-driven culture focused on your achievements and challenges because we truly care. * We are a remote company, which means you can work from anywhere in the world.
Thank you for considering an opportunity with our team. Each application we receive is thoroughly evaluated by our hiring managers. If we do not reach out to you within 5 business days, it indicates that we are unable to proceed with your candidacy at this moment. We genuinely value your interest in our company and will retain your information for any future roles that may better match your experience and qualifications.
